Refund policy

We have a 24 hour return policy, which means you have 24 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it & kept chilled until you have taken advice from Ulverston Meat Company.

To start a return, you can contact us at info@umc.uk.com. Please note that returns will need to be discussed with Ulverston Meat Company.

If your return is accepted, the course of action will be discussed. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@umc.uk.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like, Change of Mind for goods purchased.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact Ulverston Meat Company to resolve any issues, once the return is accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days has passed since we’ve approved your return, please contact us at info@umc.uk.com.